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Shipping & Returns

Shipping Policy

I sell two different type of products on my website:

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1. patterns: it is in electronic format and will be sent to you by email within 24 hours after the payment is confirmed;

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2. crochet/knitting kit as well as products: the product will be sent within the timeline described by each product through regular mail. Once the product is shopped, a phone of the package will be sent to the buyer. 

Return & Exchange Policy

I understand sometimes when you receive the products, it is not what you expected and here is the return and exchange policy:

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1. for electronic patterns: there is no return or exchange policy except if the wrong pattern is sent or there is a serious mistakes in the pattern that makes it impossible for you to continue finishing the product.

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2. for crochet/knitting kit as well as finished products: the reason for not satisfaction will need to be provided before the return and exchange can be processed. I will do my best to solve the problem and will treat each case with the complete attention. 

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